We are all responsible for taking BALR. to the next level. And the one after that. To get there, everybody needs to take ownership. What’s that? Well, it basically means you’re responsible for a certain process, or a specific part of a larger process. It doesn’t mean you have to do everything yourself. But you’re responsible for making it happen and that it happens according to the high quality standards of BALR. This sense of responsibility is important to make the most of every opportunity. Taking ownership also means owning your mistakes. Learn from them and make sure the same mistake doesn’t happen again. Why? It makes getting things done that much easier and faster. Everyone can make quick, informed calls within their domain, without having to consult multiple people and going through layers of management. This way, we remain flexible and agile, even when we get bigger as a company.
You don’t get to the top without love for the game. You need passion. We demand dedication. Don’t stop at good enough, strive for excellent. This dedication helps you reach your full potential. You don’t have to work 100 hours a week to be dedicated. But you’re constantly trying to find ways to improve yourself and your output, keep an eye out for opportunities for BALR. as a company and always act in the best interest of your team. It’s simple: love what you do and excel.
We create premium products, where we pay attention to every little detail to make sure the quality fits our brand. The quality we demand of our products should be tangible in everything we do. From the service we offer our customers (in-store and online), to photo shoots, videos and the IT infrastructure, it should all be top notch. It’s important to keep this in mind and hold your own output to the highest standards. Of course, there are situations where you have to compromise. Try to avoid those situations if you can and always take the brand-risk into account (a message to 10 people is less of a risk than one to 1 million). Use the four-eyes principle: always have another person check your output. This keeps errors to a minimum and upholds our high standards.
We wouldn’t get far if we did the same thing hundreds of others have already done. To accomplish our mission, we need to be innovative. Not only in product development, but also in IT, fulfilment, customer service and every other team. There are always smart ways to improve old processes. Regularly ask yourself ‘Why am I doing this?’ and ‘Why are we doing this at all?’. Be creative in everything you do, only then we’ll reach greatness.
The life of a BALR. is all about experiences. It’s not about the products; it’s about a combination of the right gear, the right setting and the right mindset. Our brand is based on enabling that lifestyle and should always be the cornerstone of what we do. The unboxing of our products? An experience. visiting the BALR. store and trying on the latest hoodie? An experience. Browsing our products on BALR.com? An experience. Having a chat with one of our customer service heroes? You guessed it, an experience. If we can’t guarantee a great experience, we shouldn’t do it. Always create the life of a BALR. experience.